Dan, I just want to take a moment and thank you and Phoenix for the info below and always. You literally have done more work in 2 hours to help document my file than most other consultants would provide in a month or two. I really appreciate your responsiveness!!
We wish to write to express our appreciation to you and USAA, for the speedy and professional manner with which our claim was handled. Dan Yonker and his staff did a terrific job. They were most professional and accessible during the entire process and did yeomen work to put Mrs.O at ease during a particularly trying time. It is a credit to USAA to have such people available to service your policy holders.
I am indebted to you for the superb job that you did in managing the complete and thorough removal of oil contaminated soil and groundwater beneath and around our house…
Phoenix Consulting gave us timely notice before arriving to do its test borings. The Phoenix staff was friendly, helpful and informative. They remained so throughout the process. We were delighted when remediation began sooner than expected.
Thanks to very professional onsite supervision by Mr. Dan Yonker of Phoenix Consulting, this project was brought to a conclusion without a lot of fuss on our end. All the details were handled by your representatives with no involvement on our part other than to hear progress reports.
The purpose of this note is to commend Mr. Dan Yonker of Phoenix Consulting. Beyond doing a thorough job, Dan proved to be an excellent communicator. Always available, he kept all the parties informed through a very lengthy and arduous site remediation project.
I can’t thank you enough for the work that was performed and the people that were involved. We were blessed to have you remediate our problem and it was a pleasure meeting all of you. From the bottom of our hearts thank you.
Now that all the remediation and construction is complete we wanted to let you know that no one would ever guess that the two homes went through such an intense process. Phoenix Consulting and all of the other contractors that were hired did such a great job from start to finish. When the remediation was complete and it was time to put both homes back together the masons and landscapers did a beautiful job installing steps, sidewalks, leveling/seeding lawns, and planting/mulching shrubs. Our driveway looks great too!
As you know, we recently received the “No Further Action Letter and Covenant Not to Sue” letter from the NJ Department of Environmental Protection. It was a long process and I want to complement you and your entire team for their professionalism in carrying out the various tasks involved: surveying; landscape preparation; evacuation; testing; and coordinating with the state agencies. Your team made sure that we were kept abreast of all aspects of the project and I particularly appreciated the extremely detailed reports you provided along the way.
I am writing to commend Michael Strauss for going above and beyond in helping me to resolve my oil tank issue. His knowledge is extensive, he is very professional and his follow up with the environmental company helped to resolve the issue (and expose an improperly collected water sample) in a timely manner. I am so grateful for his assistance and can’t say enough nice things about Mike!
My husband and I have been USAA members since 1961. When we decided to take out our in ground oil tank and found out it had leaked I almost had a heart attack. I have heard horror stories every time I mentioned it to friends and neighbors. I had used Phoenix for clients to take out their oil tanks and they were satisfied so I called them. I spoke to Mike Strauss he was a real gentleman. We arranged to have the tank out and he gave me the bad news. He was very understanding of my fright at the whole process. Mike explained everything to me. This is a very nerve racking process that was made easier with the people USAA picked to deal with. I have nothing but praise for their compassion, professionalism, and consideration in this matter. Thank you for making a horrible situation much more bearable with the right people.
I wanted to whole heartedly thank you for how responsive, diligent, and professional you were. I really appreciate how you took the time to explain the process to us and how you went above and beyond in getting information to us. You took away one less worry in what was already a stressful situation! It is hard to get that level of integrity and customer service you had provided to us and we are grateful. Without a doubt, I would recommend your company in a heartbeat!
Words cannot begin to describe my gratitude for all you’ve done to help me with the oil leak. You always took care of everything (except cooking) and I couldn’t handle this situation without all your help and reassuring me that everything would be fine. A million thanks!
I wanted to acknowledge and compliment one of your project managers, Jennifer Lieb, for her professionalism and attention to detail during the entire remediation project. I am the son-in-law of the descendant who owned the property. To our dismay, while preparing to put the house on the market during the Fall of 2015, we discovered a leaking oil tank underground. Our goal was to convert to natural gas to make the house more marketable. Once the leak was discovered we filed a claim with NJ Manufacturers Insurance Co. Shortly thereafter, I received a call from Ms. Jennifer Lieb who explained the remediation process and timeline. While she was very candid that it would be a long process, she was always patient and professional in explaining the entire process. None of the family members had ever been through an ordeal like this before and it was unnerving as a few prospective buyers were scared off by the long process. Ms. Lieb was always attentive to the numerous questions we had along the way. She was always prompt in her responses and took the time to explain the step by step remediation process in layman terms. The house finally closed a few weeks ago. I trust you already know that Ms. Lieb is an extremely valuable member of your team. She is a credit to your organization and should be appropriately recognized for her professionalism and attention to detail.